Who we are

Welcome to the Generis App. By using our services, you agree to the following terms and conditions. Please read them carefully.

Services

We provide a platform that allows users to create and manage campaigns, accept donations, and process payments. By using our services, you agree to comply with all applicable laws and our terms of service.

Transactions

All financial transactions, including donations and campaign funding, are subject to processing fees.

Platform Charges: A 5% fee applies to all campaigns created on the app and donations received.

Payment Processing Fees: Fees charged by credit card processing companies will be deducted accordingly during payments or payouts. These fees will not exceed 5% of the total transaction amount. Users understand and agree to these charges before starting new campaigns.

Account

Users must create an account to access certain features of the platform. It is the user’s responsibility to maintain the security of their account and credentials. Misuse or fraudulent activities may lead to suspension or termination of the account.

Campaigns

All campaigns are subject to review. We reserve the right to approve, decline, payout, or refund campaigns.

This applies to:

  • New campaigns submitted for approval.
  • Campaigns that were previously approved but later edited.
  • Cases where wrongdoing or policy violations are identified.

Escrow

Funds raised through the platform may be held in escrow until the campaign requirements and payout conditions are met. The release of funds is subject to verification and compliance with platform policies.

Subscriptions

If the platform offers subscription-based services, users must adhere to the terms regarding recurring payments, cancellations, and refunds. Subscriptions may be terminated at any time, but refunds are not guaranteed.

User Conduct

Users are expected to engage respectfully on the platform. The following actions are strictly prohibited:

  • Fraudulent or misleading activities.
  • Posting harmful or illegal content.
  • Violating intellectual property rights.

Failure to adhere to these rules may result in account suspension or permanent removal.

Rights & Responsibilities

We retain the right to modify or discontinue any service at our discretion. Users must comply with all local, national, and international laws when using the platform.

Refunds

Refunds may be issued at our discretion if a campaign is found to be fraudulent or violates our policies. Donors requesting refunds must contact support within a specified time frame.

Privacy Policy

We value user privacy and take appropriate measures to protect personal data. Information collected is used for service provision and improvement. For full details, please review our [Privacy Policy] page.

Disputes & Resolutions

Any disputes related to transactions, campaign approvals, or user conduct will be handled internally. Users agree to resolve disputes through our provided support channels before pursuing legal action.

Contact Information

For any questions or concerns, please reach out to us: Support Email: [email protected].